Your satisfaction is our number one goal.
If you are unhappy with a product for any reason, click here for our contact page, and let us know! We're here to help in any way that we can.
Please note that all returns must be issued within 30 days of the original purchase, and meet the criteria listed below.
The following items are returnable only if unopened, unused, or defective: earbuds, earplugs, harmonicas, drumheads, drumsticks, fog fluid, any clothing items, sheet music, cleaners, polishes, polishing cloths, mouthpieces, strings, reeds, and tubes. Software, books, CD's, and DVD's may only be returned if the items are sealed in original packaging.
If you decide to return your purchase, please follow the steps printed on the back of your invoice. They will instruct you on the correct procedure for returning your specific item.
All returns shipped back to Yandas must:
- Include your specific Return Authorization Number
- Be in original packaging, including all materials such as cables, warranty cards, manuals, straps, cases, and any other materials that originally shipped with the product
- Be in brand-new condition, showing no signs of wear or use (scuffs, pick scratches, dings) on the item or it's included materials
- Be returned in appropriate packaging to prevent damage in shipment
If an item is returned and is found to be in violation of the above criteria, the return will either be refused or subject to a restocking fee of up to 25%.