FAQ / Help


ORDER STATUS FAQ's

Has my order shipped?
As soon as we ship your order, we will send you an e-mail containing your shipping confirmation along with your package tracking information. You can check your order status at any time by clicking the "Log In" link at the top of our site to log in. Once you are logged in, you will be redirected to your account page where your order information is available. 

How do I change quantities or cancel an item in my order?
If you need to make a change your order after it has been placed, please contact us as soon as possible. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order? 
Once your order has been shipped your unique tracking number will be e-mailed to the address you provided during checkout. Your order tracking number is also available by clicking the "log in" link at the top of our site. Once you have logged in, click your order number to view full details on that order, and view your tracking number.

My order never arrived.
Click the "Log In" link at the top of our site to log in and check your orders status. Be sure that all of the items in your order show the status of "fulfilled". If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.
Click the "Log In" link at the top of our site to log in and check your orders status. Be sure that all of the items in your order have shipped already with the status of "fulfilled". If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.
Click the "Log In" link at the top of our site to log in and check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Log In" link at the top of our site to view your account and track the status of your order. You will receive a shipment confirmation e-mail with your unique tracking number when your order has shipped.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. If an item purchased is found to be backordered, we will immediately notify you of the delay, and provide you with an estimated delivery date.


ACCOUNT MANAGEMENT FAQ's

How do I create an account?
Click the "Create An Account" link at the top left hand side of our site to create a new account. You will be prompted to provide a valid email address to confirm your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "Log In" link at the top left hand side of our site to log in and view your current account information. Once on the account page, click the "View Address" link to view and edit your account information.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If your order is over $39, then it automatically qualifies for free UPS ground shipping!

I forgot my password.
Click the "Log In" link at the top left hand side of our site. Once on the login page, click the "Forgot your password?" link to reset your password.

How do I return my product?
Please click here for more information on returning an item.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please visit our Returns Information Page for complete details regarding our return policy.


PRICING AND BILLING FAQ'S

Do I have to pay sales tax?
You only have to pay sales tax if your shipping and/or billing address is located in Nebraska.

I have a question on my charges.
Click the "Log In" link at the top left hand side of our site to log into your account and review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
When you complete your order with us, a link will be provided to you to print an invoice for your order. You can also click the "Log In" link at the top left hand side of our site to log into your account, where you can view your past order information.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).


GUARANTEES

Shipping Guarantee
Yandas Music is committed to getting your order to you as fast as possible. As such we guarantee that your item will be delivered within the promised time frame, or we will refund you shipping charges incurred (if any), and offer you a 15% discount on your next purchase. Your promised time frame is calculated by adding the "estimated ship date" listed on your product's page with your chosen shipping method. If you receive your order later than what was promised, call us toll free at 1-800-338-6939.

We work hard with our third party providers to offer a full selection of products available for purchase online. However, If a product purchased online is not in stock at our Kearney location, we will notify you immediately of the delay, and give you an estimated ship date. Most orders not in stock are still received by the customer within 6-10 days (depending on your location).

Satisfaction Guarantee
We've got your back. Yandas is committed to offering you the best deal possible on all our merchandise. period. We guarantee this by offering the following benefits to every customer:

  • 30 Day Low Price Guarantee - If you find a lower price from any authorized U.S. dealer before you make your purchase, or up to 30 days after, let us know and we will match or beat it!* Instructions on claiming your 30 day price guarantee will be included with your order invoice. 
  • 30 Day Satisfaction Guarantee - Audition your instrument for up to a full 30 days after your purchase. If you are not completely satisfied with your purchase, contact us, and we'll make it right. All returns are subject to our return policy. To find out more, view our full return policy. 
  • Free Shipping on Orders Over $39.99 **restrictions apply
  • No Sales Tax! (except in NE)
  • Price Quotes Available for your group or organization

Making a large order? Is your group or organization in need of a quote for a PO or item list? Contact us today, and we'll get you in touch with a personal sales representative.

*Price matching only applies to advertised prices from official brand dealers.
**Certain items may require a minimal shipping charge. To find out if your item qualifies for free shipping, view your item's detail page or contact us.